Frequently Answered Questions

If your question isn’t listed here, contact us!

How it works

What do the bar colors mean?

The temperature colors correspond to the current temperature at your location—blue is cold, yellow is warm, orange is hot, etc. Precipitation bars show either rain (turquoise) or snow (white/gray).

Feature Requests

Will you make an Apple Watch app?

Yes! We’re aiming to have it out by the end of 2018.

Will you add push notifications and/or precipitation alerts?

We’d like to, but it's a big undertaking. We’ll probably attempt it after the Watch is done.

Will you add pollen, air quality, or allergy info?

Yes! It's on our list for later. We’ll get to it eventually.

Will you offer any other non-English translations?

Probably not. We do a lot of text manipulation for our forecast data, and it’s not really feasible for us to do translations right now.

Upgrading and Billing

I don’t like subscriptions. Do you have a one-time purchase option?

Sorry, we don’t! Running a weather app is expensive — we have to pay ongoing costs to our many service providers, and it gets more costly when more people use the app. Subscriptions are the only way we can stay in business long-term.

OK, but I still don’t like subscriptions.

You can either use the app for free, or subscribe and then immediately cancel. That way you’ll pay $4.99 for one year and the subscription won't auto-renew.

If I pay to upgrade Hello Weather on my iPhone, can I use the paid version on my iPad too?

Indeed! As long as you use the same Apple ID on both devices, just tap the Restore Previous Purchases button on your iPad and you’ll be all set.

I have an Android and an iOS device. Can I use the same upgraded subscription on both?

Unfortunately no. The Google Play Store and Apple App Store are completely separate systems. You’d need to purchase the app on both platforms.

Can I share my Hello Weather subscription with other people in my family?

Not right now. This is a limitation of Apple’s Family Sharing. We’re hoping they add this option in the future.

How do I cancel my subscription?

In Hello Weather, go to Settings and tap on the Fan Club Member option. Then tap the Change your subscription button. You’ll be able to cancel from there. (Note: you may need to install the iTunes Store app to manage your subscription.)

Can I get a refund?

Yes you can. Refunds are managed through the App Store. Here’s a page that shows how.